Zodiac Terms and Conditions

Welcome to Zodiac Casino. These Terms and Conditions govern your use of our website and services. By registering an account, you confirm that you have read, understood, and agree to be bound by these terms. At Zodiac, we operate under the authority of the Kahnawake Gaming Commission, licence no. 00972, and we use eCOGRA as our independent dispute resolution body. If you do not agree with any part of these terms, we ask that you refrain from using our platform.

About Our Casino

Zodiac Casino is owned and operated by Fresh Horizons Limited, registered at Palm Grove House, P.O. Box 438, Road Town, Tortola, VG 1110, British Virgin Islands, and is part of the Casino Rewards group. We have been serving players since 2000, primarily targeting the Canadian market, with localized versions available in English, German (Österreich), and French. Our platform is accessible via desktop, mobile, and downloadable Windows application, offering over 1,000 games in total, including 700+ slots and 100+ live dealer titles.

Players attempting to access Zodiac Casino from the United States are restricted, as we do not accept registrations or wagers from this jurisdiction. It remains your responsibility to ensure that online gambling is legal in your country or state of residence before creating an account with us.

Eligibility and Account Registration

To open an account at Zodiac Casino, you must be at least 18 years of age or the legal age of majority in your jurisdiction, whichever is higher. We require accurate, current, and complete information during registration, and you agree to update us promptly if any of your details change. Our verification procedures (KYC) may require you to submit identification documents before we process any withdrawal request.

• You may only register one account per person, household, address, email, financial account, IP address, or shared network.
• We reserve the right to suspend or close accounts found to be in breach of our fair-use policies.
• You must not permit anyone else to use your account to play at Zodiac.

Deposits and Withdrawals

We accept a variety of deposit methods, including Visa, Mastercard, American Express, Apple Pay, Google Pay, Samsung Pay, PayPal, Interac, and eTransfer. The minimum deposit is $1 for your first deposit and $10 for all subsequent deposits. Withdrawals can be made via OCT for Visa cardholders, CAD EFT/eCheck, Skrill, or Direct Bank Transfer, with a minimum withdrawal of $50 ($300 for Direct Bank Transfer).

Our processing times vary by method: e-wallets typically take 1-3 working days, Visa/Mastercard withdrawals take up to 3 working days, CAD EFT/eCheck takes 2-3 working days, and Direct Bank Transfer may take 6-10 working days. First withdrawals to a new payment method may take up to 5-7 working days. We apply a pending period of 48 hours before processing any withdrawal, during which you may reverse the request. A currency conversion fee of 2.5% applies where relevant, and Direct Bank Transfer fees are $50 (or $100 for amounts over $3,000).

Withdrawal limits vary by country and method, and we may pay large winnings in daily portions across successive weekdays. Players whose winnings substantially exceed their total purchases across Casino Rewards casinos may be limited to $4,000 per week.

Bonuses and Promotions

Our welcome package offers 80 chances to win $1,000,000 for $1, plus up to $480 in additional bonuses across your first five deposits. We credit bonus funds within two hours of your deposit, and no bonus code is required. Wagering requirements are 200x for the first and second deposit bonuses, and 30x for bonuses from the third deposit onward.

• Slots contribute 100% toward wagering requirements.
• Table games, live casino, and parlour games contribute 2%.
• All Aces Video Poker and Flippin' Awesome Shields of Asgard contribute 0%.
• Unused bonuses are forfeited 60 days after registration.

We consider certain betting patterns as irregular play, including single bets of 25% or more of the bonus value, even-money bets on Sic Bo, Craps, and Roulette, and the use of autoplay to meet wagering requirements. We reserve the right to void winnings obtained through such practices. Bonuses are not combinable with other promotions unless explicitly stated.

VIP Program and Loyalty Rewards

Here at Zodiac Casino, every real-money player is automatically enrolled in the Casino Rewards VIP Program, shared across all Casino Rewards member casinos. There are no membership fees, and you earn VIP points based on your wagers: 1.0 point per $10 wagered on slots, 0.5 on table games and roulette, and 0.1 on blackjack and video poker. Our six status levels — Green, Bronze, Silver, Gold, Platinum, and Diamond — unlock increasing benefits including personal VIP hosts, higher bet limits, and exclusive promotions.

Redemption is simple: 100 VIP points equal $1 in casino credit, with a minimum redemption of 1,000 points. Points never expire, and redemption is instant through the casino lobby. We also offer additional promotions such as Rewards Riches daily logins, Gold Surge upgrades, Thunderball draws, VIP Lucky Jackpot pools, and the Time Of Your Life Sweepstakes.

Responsible Gambling

We are committed to promoting responsible gaming practices. You may request self-exclusion, deposit limits, or cooling-off periods at any time by contacting our support team. We encourage you to treat gambling as entertainment and not as a source of income.

Customer Support

Our team is available 24/7 via live chat, and you can also reach us by email, with replies typically provided within 48 hours. Support is offered in English, French, and German. For banking-related inquiries, please contact banking@casinorewards.com, and for general assistance, reach out to support@crhelpdesk.com.

Limitation of Liability and Amendments

We strive to provide uninterrupted service, but we do not guarantee that our platform will always be free from errors or downtime. We reserve the right to amend these Terms and Conditions at any time, and continued use of our services after changes are published constitutes your acceptance of the updated terms. We are not liable for any indirect or consequential losses arising from your use of our casino, except where required by applicable law.

Governing Law

These terms are governed by the laws applicable under the Kahnawake Gaming Commission framework. Any disputes that cannot be resolved directly with our support team may be escalated to eCOGRA as our designated alternative dispute resolution provider. By using Zodiac Casino, you agree to this process for resolving any disagreements regarding your account or gameplay.

If you have questions regarding these Terms and Conditions, please do not hesitate to contact our support team. We value transparency and want every player at Zodiac to fully understand their rights and obligations when playing with us.