Zodiac Privacy Policy

At Zodiac Online Casino, we are committed to protecting your personal data and respecting your privacy whenever you use our platform. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data when you play at Zodiac Casino. By registering an account and using our services, you agree to the practices described below.

Information We Collect

When you create an account with us or use our casino online services, we collect several categories of personal information. We gather this data to verify your identity, process transactions, and provide you with a secure and enjoyable gaming experience.

• We collect registration details such as your name, date of birth, email address, phone number, and residential address
• We record payment and banking information needed to process deposits and withdrawals
• We track your gaming activity, including games played, wagers, winnings, and session duration
• We store technical data such as IP address, device type, browser, and operating system
• We may collect identity verification documents to comply with our licensing obligations

How We Use Your Data

Here at Zodiac, we use your information for legitimate business purposes connected to operating our casino zodiac platform and ensuring compliance with applicable gambling regulations. Our use of your data is limited to what is necessary to deliver our services effectively.

• We use your data to manage your Zodiac Casino account and process your transactions
• We verify your identity and age to ensure compliance with responsible gambling requirements
• We send you promotional offers, including welcome bonus information and VIP program updates, where you have consented
• We analyse gameplay data to improve our games, website performance, and customer support
• We detect and prevent fraud, money laundering, and other unlawful activity

Legal Basis for Processing

We process your personal data based on several legal grounds. Our Zodiac Online Casino platform processes data to fulfil our contractual obligations to you, comply with legal and regulatory requirements under our Kahnawake Gaming Commission licence, and pursue legitimate business interests such as fraud prevention and service improvement. Where required, we rely on your explicit consent, particularly for marketing communications.

Sharing Your Information

We do not sell your personal data to third parties. However, our Zodiac Casino operations require sharing certain information with trusted partners to deliver our services properly.

• We share data with payment processors such as Visa, Mastercard, PayPal, Interac, and Skrill to process deposits and withdrawals
• We share information with game providers like Games Global, Pragmatic Play, and Evolution to facilitate gameplay
• We disclose data to regulatory authorities, including the Kahnawake Gaming Commission and eCOGRA, when legally required
• We may share data with fraud prevention and identity verification services
• We share information within the Casino Rewards group to administer our shared loyalty program

Cookies and Tracking Technologies

Our Zodiac platform uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse site traffic. We at Zodiac Casino also use cookies to support the functionality of our Rewards Riches daily login promotions and other loyalty features. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect site functionality.

Data Security

We take data security seriously and implement industry-standard measures to protect your information from unauthorised access, loss, or misuse. Our Zodiac Online Casino systems use encryption technology to safeguard sensitive data, including payment details, during transmission. We restrict access to personal information to employees and partners who need it to perform their duties.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including meeting our legal, regulatory, and accounting obligations. Once your Zodiac Casino account is closed, we may continue to retain certain records for a period required by applicable gaming regulations and anti-money laundering laws.

Your Rights

Depending on your jurisdiction, you have certain rights regarding your personal data. We at Zodiac are committed to respecting these rights and responding to your requests in a timely manner.

• You have the right to request access to the personal data we hold about you
• You can ask us to correct any inaccurate or incomplete information
• You may request that we delete your data, subject to our legal retention obligations
• You can object to or restrict certain types of processing, including marketing communications
• You have the right to withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact our support team at support@crhelpdesk.com, and our Zodiac team will respond promptly.

International Data Transfers

As part of the Casino Rewards group, our Zodiac Casino operations may involve transferring your data across borders to affiliated entities and service providers located in different countries. We ensure that appropriate safeguards are in place to protect your data whenever such transfers occur.

Children's Privacy

Our services at Zodiac Online Casino are strictly intended for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and if we become aware that we have inadvertently collected such information, we will take immediate steps to delete it.

Marketing Communications

We may use your contact details to send you information about our welcome bonus offers, VIP Program benefits, and other promotions available through our Zodiac platform. You can opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting our support team directly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Your continued use of Zodiac Casino after any changes indicates your acceptance of the revised policy.

Contact Us

If you have any questions about how we collect, use, or protect your personal data, please reach out to our support team at support@crhelpdesk.com or banking@casinorewards.com. We at Zodiac are here to help with any privacy-related concerns you may have.